The Las Vegas Monorail Company is dedicated to providing outstanding customer service to each and every rider.
Typically, we do not give refunds. However, situations can occur for which a refund may be considered, such as ticket machine errors, extended system delays, etc. Refund requests are evaluated on a case-by-case basis. For more information on our refund policy, please click here.
The processing of refund claims can take 2-4 weeks.
Refunds are not given for bent, folded or damaged tickets; lost or stolen tickets; or partially used tickets.
Customer Service Booth Hours & Locations
Customer Service Booths are located at the following stations: MGM Grand Station, Bally's/Paris Las Vegas Station, Flamingo/Caesar's Palace Station, Harrah's/The Quad Station, LVH Station and Sahara Ave Station. Hours of operations: daily from 10 a.m. to 7 p.m., Pacific Standard Time. More Information
*Please note that customer service booths do not issue refunds. For refund requests, please see our refund policy.
Corporate Office Hours
The Monorail's corporate hours of operation are Monday through Friday, 8 a.m. to 5 p.m., PST.
Ticket Vending Machine Locations
Las Vegas Monorail automated touch-screen ticket vending machines (TVMs) are available at all stations as well as several locations within the Monorail station resorts. View our interactive TVM Tour here.
TVM Order Information
No service fee when using credit or debit cards at TVMs.
TVMs accept cash and all major credit cards.
Maximum change is $20, given in $1 coins.
Daily maximum TVM purchase is $175.
Ticketing Problems at the Station
Any issue with a ticket malfunctioning at the fare gate or with the TVM can be addressed by pressing the button on the emergency telephone (pictured to the right) located near the fare gates. It is there to assist with ticket failure and all other emergencies. Please press the button and wait for an operator to answer your call.
You may purchase Monorail tickets at one of the TVMs located at each station, at our customer service booths or online. Please note online fares and station ticket prices may vary.
For additional information, please call 866-4-MONORAIL, 702-699-8200 or email us.