Ticketing made easy!

Customer Service Information

The Las Vegas Monorail Company is dedicated to providing outstanding customer service to each and every rider.
 
Refund Policy
Typically, we do not give refunds. However, situations can occur for which a refund may be considered, such as ticket machine errors, extended system delays, etc.

Refund requests are evaluated on a case-by-case basis.Please submit your request in writing to:

Las Vegas Monorail Company
Attn: Claims Department
3960 Howard Hughes Pkwy. Ste. 750
Las Vegas, NV 89169
Fax: 702-731-3272
 
When writing, please include a brief description of the incident that occurred including date, time, location and any other information necessary to process your claim, such as the actual tickets (copies not accepted) and the receipt (if purchased by debit or credit card). Remember to include your name, address and phone number or provide your email address.
 
Refunds are not given for: lost or stolen tickets; bent, folded or damaged tickets; or partially used tickets. The processing of refund claims takes 4-6 weeks.
 
Customer Service Booth Hours & Locations
Customer Service Booth are located on MGM Grand Station (Star Lane Entrance) and Sahara Station. Hours of operations: daily from 11 a.m. to 6 p.m., Pacific Standard Time. More Information
 
*Please note that customer service booths do not issue refunds. For refund requests, contact the corporate office.
 
Corporate Office Hours
The Monorail's corporate hours of operation are Monday through Friday, 8 a.m. to 5 p.m., PST.
 
Train Hours
The Monorail runs Monday through Thursday from 7 a.m. to 2 a.m., PST. Friday through Sunday, the system operates from 7 a.m. to 3 a.m.
 
Ticket Vending Machine Locations
Las Vegas Monorail automated touch-screen ticket vending machines (TVMs) are available at all stations as well as several locations within the Monorail station resorts. View our interactive TVM Tour here.
 
 
TVM Order Information
No service fee when using credit or debit cards at TVMs.
TVMs accept cash and all major credit cards.
Maximum change is $20, given in $1 coins.
Daily maximum TVM purchase is $175.
 
Ticketing Problems at the Station

Any issue with a ticket malfunctioning at the fare gate or with the TVM can be addressed by pressing the button on the emergency telephone (pictured to the right) located near the fare gates. It is there to assist with ticket failure and all other emergencies. Please press the button and wait for an operator to answer your call.
 
Purchasing Tickets
You may purchase Monorail tickets at one of the TVMs located at each station or online. Please note online fares and station ticket prices may vary.
 
 
For additional information, please call 866-4-MONORAIL, 702-699-8200 or email us.