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Refund requests will only be considered within 45 days of ticket purchase. Please be aware that all refund requests take 2-4 weeks to complete. Read the instructions below and download the refund request form. Fill out the information and submit the form and any related materials back to the Las Vegas Monorail via one of the following methods:
Fax: (702) 731-3272
Mail: Las Vegas Monorail Company
Attn: Refund Request
3900 Paradise Rd. Suite 260
Las Vegas, NV 89169
Attn: Refund Request
With requests regarding UNUSED Monorail tickets, actual tickets must be included and sent by mail. For all other requests, tickets must be scanned and sent by email or copied and sent by fax. Receipts received at time of purchase may also be included; however, they serve only as support documentation and do not substitute for actual Monorail tickets. In the event a receipt is not available, you may send a copy of your bank statement showing the charge, with all personal and other information blacked out.
With requests concerning coupons, the original or a copy of the coupon must be emailed, faxed or mailed with your refund request form.
Lost, stolen or damaged tickets do not qualify for a refund.
Refunds are evaluated by management on a case-by-case basis with the refund amount based on the type of ticket and length of service delay, among other factors.
Refunds are granted to the customer in the same manner that they paid with. If you paid using credit or debit card, please include your credit or debit card number and expiration date to expedite your refund process.
Should you be traveling back to town within the upcoming year and prefer Monorail tickets to reimbursement, please indicate this preference in the “Brief Description of Incident” section of the form and include the dates of your planned visit. Monorail tickets are valid for one (1) year from the date they are printed/purchased.
If you have additional questions, please contact our office at 702-699-8200 or 866-4-MONORAIL (866-466-6672) during our office hours of 8 a.m. – 5 p.m., Pacific Time, Monday through Friday.
Please note: Requests received without the completed form and/or ticket documentation cannot be processed.