So many questions... just as many answers.

Have a question about the Las Vegas Monorail? We've probably already answered it here!

Is the system wheelchair accessible?
Yes, the Monorail system is completely ADA compliant. Wheelchairs, walkers, mobility scooters and motorized scooters that assist those with a disability are permitted on the Monorail. All Monorail stations have accessible elevator service to all levels. There is level boarding from the platform to all trains. All Monorail cars have space to accommodate mobility vehicles. Passengers boarding are required to place them in the locked position for the duration of the ride. Properly harnessed and trained service animals accompanying persons with disabilities are permitted in Monorail stations and on trains.

Do children ride free?
Children five and under ride free and must be able to be carried through the fare gates, accompanied by an adult passenger who has a paid fare.

Strollers are permitted. All Monorail stations have accessible elevator service to all levels. There is level boarding from the platform to all trains. The stroller must be placed in the locked position for the duration of the ride.

Refund requests are evaluated on a case-by-case basis. Please submit your request in writing to:

Las Vegas Monorail Company
Attn: Claims Department
3960 Howard Hughes Parkway, Suite 750
Las Vegas, NV 89169

When writing, please include a brief description of the incident that occurred including date, time, location and any other information necessary to process your claim, such as the actual tickets (copies not accepted) and the receipt (if purchased by debit or credit card). Remember to include your name, address and phone number or provide your email address.  

The processing of refund claims can take 4-6 weeks.

Refunds are not given for: lost or stolen tickets or partially used tickets.

Lost and Found
Contact the lost and found office by telephone at 702-733-9069. The office hours are 8 a.m. to 5 p.m. Pacific Time, Monday through Friday.

Can any of the tickets be shared?
Yes. The two-ride and ten-ride tickets can be shared. Insert the ticket at the entry gate one time for each person.
View Ticket Information

Do the tickets expire?
Las Vegas Monorail tickets are good for one-year from the date they are printed (shown on ticket). The single ride ticket loses its value after the ride is taken. Two-ride and ten-ride tickets can be used anytime during the year of purchase until all rides have been used or the ticket expires. The unlimited one-day and three-day passes expire in 24 and 72 hours, respectively, after first use.

Where do I purchase tickets?
Automated touch-screen ticket vending machines (TVMs) are conveniently located at each Monorail station entrance. TVMs are also located inside the Monorail station resort properties and the Las Vegas Convention Center Central and South Halls. TVMs accept cash and all major credit cards. Maximum change is $20.00, given in $1.00 coins.

How do the ticket vending machines (TVMs) work?
View our Interactive TVM Tour

Using the tickets at the station fare gates
To enter the system, insert your ticket into the designated opening on the front of the fare gate. Look for the picture on the gate that indicates how to properly insert the ticket. Once inserted, the ticket will return to you at the opening on top of the gate. Remove the ticket and the gate will open.  An alarm will sound if you attempt to enter the gate without first taking your ticket. Once you enter through the gate, proceed to the platform for boarding.

What method of payment do the ticket vending machines (TVMs) accept?
The following are accepted as methods of payment:
Cash
Debit cards
American Express
Carte Blanche
Diners Club
Discover
JCB
Mastercard
Visa