We understand this is a challenging and uncertain time for us all. The Las Vegas Monorail Company wants you to know that any tickets purchased are valid for a full year after purchase date. However, due to the COVID-19 pandemic and the disruption it is causing to travelers around the globe, rest assured we will extend the validation period if your revised travel plans extend beyond that time.


We hope you will consider holding on to your tickets and rescheduling your trip at some point in the near future. We look forward to welcoming you to Las Vegas, and until we see you, we wish you good health.


If you have additional questions, please contact our office at 702-699-8200 during our office hours of 7:30 am – 4:30 pm, Pacific Time, Monday through Friday.

You may also contact us by email, fax or mail:

Email: refundrequest@lvmonorail.com
Fax: 702-731-3272
Mail: Las Vegas Monorail Company
Attn: Refund Request
3770 Howard Hughes Pkwy, Suite 295
Las Vegas, NV 89169