So Many Questions… Just as Many Answers

Have a question about the Las Vegas Monorail? We’ve probably already answered it here!

Yes, the Monorail system is wheelchair accessible and ADA compliant. Wheelchairs, walkers, mobility scooters and motorized scooters that assist those with a disability are welcome on the Monorail! All Monorail stations have accessible elevator service. There is level boarding from the platform to all trains and space to accommodate mobility vehicles on each car. Riding with a mobility vehicle? Please place them in the locked position for the duration of the ride. Properly harnessed and trained service animals accompanying persons with disabilities are also welcome in Monorail stations and on trains.

Children five and under ride free. Children must be carried through the fare gates, and accompanied by an adult passenger who has a paid fare. Strollers are welcome! All Monorail stations have accessible elevator service. There is level boarding from the platform to all trains. The stroller must be placed in the locked position for the duration of the ride.

The Monorail system has armed and unarmed security officers posted throughout the stations. In addition to providing safety and security, they are also happy to assist with purchasing tickets, entering the fare gates, providing assistance for passengers with limited mobility, helping with directions to destinations and answering any of your questions about traveling on the system!

Nevada residents can purchase a discounted single-ride ticket at any of our customer service booths. View ticket information to learn more. Follow us on social media for up-to-date promotions and giveaways!

Typically, we do not give refunds. However, situations can occur for which a refund may be considered, such as ticket machine errors, extended system delays, etc. Refund requests are evaluated on a case-by-case basis and must be requested within 45 days of ticket purchase. For more information on our refund policy, please click here.

The processing of refund claims can take 2-4 weeks. Refunds are not given for bent, folded or damaged tickets; lost or stolen tickets; or partially used tickets.

Contact the lost and found office by telephone at 702-699-8200. The office hours are 8 a.m. to 5 p.m. PST, Monday through Friday.

When calling, it would be helpful to know:
Description of lost item (color, brand, model number, etc.)
Location where item was lost (train number, station)
Date and time item was lost
Reference number (if a Lost Item Report was filed)

We offer several fares to suit your travel needs. Please visit our Ticket Information page for details.

Ticket types available at ticketing vending machines (TVMs):

  • Single Ride Ticket $5
  • Unlimited 24-Hour Pass $12
  • Unlimited Three-Day Pass $28

Not all passes are available at our TVMs but can be purchased at the Monorail Customer Service Offices located on all stations excluding the Las Vegas Convention Center Station. Offices are open daily from 10 am to 6 pm.

  • Single Ride Ticket $5
  • Unlimited 24-Hour Pass $12
  • Unlimited Two-Day Pass $22
  • Unlimited Three-Day Pass $28
  • Unlimited Four-Day Pass $36
  • Unlimited Five-Day Pass $43
  • Unlimited Seven-Day Pass $56

All ticket types can be purchased online at tickets.lvmonorail.com.

Online fares and station ticket prices may vary due to promotions, events and types of tickets offered.

Great question! Your eTicket can be redeemed for a physical ticket by scanning the barcode at one of our eTicket kiosks. No need to print your eTicket, the kiosk can easily scan the barcode on your smartphone screen!

eTickets can also be redeemed for physical tickets at one of our Customer Service Ticket Offices (open daily from 10 am to 6 pm).

  • eTICKET(s) cannot be redeemed at Ticket Vending Machines.
  • eTICKET(s) are only valid for the ticket type shown. Once eTICKET(s) have been redeemed, the barcode and PIN code will become invalid.
  • eTICKET(s) must be redeemed within one year of purchase. Physical Las Vegas Monorail tickets are valid for one year from date of etTICKET redemption.
  • eTICKET(s) and Monorail tickets have no cash value and cannot be assigned or transferred, in whole or in part. eTICKET(s) may only be redeemed once. No refunds, credits, exchanges or cancellation of an eTICKET(s) will be granted. Refunds will not be
    issued for lost, unused or partially used tickets. Services and hours of operation subject to change without notice. Management reserves all rights. Children 5 and under ride FREE.
  • Vouchers must be presented and redeemed for physical tickets at Las Vegas Monorail Customer Service Ticketing Offices (open daily from 10 am to 6 pm) located at the following stations: MGM Grand, Bally’s/Paris, Flamingo, Harrah’s/The LINQ, Westgate Las Vegas, and SLS.
  • Vouchers are valid only for redemption and can only be redeemed by the individual whose name is printed on the voucher. Must present government ID at time of redemption.
  • Vouchers and Monorail tickets have no cash value and cannot be assigned or transferred, in whole, or in part. Voucher can only be redeemed once. Voucher may not be redeemed outside the valid dates of travel as listed on the voucher.
  • No refunds, credits, exchanges or cancellation of a voucher will be granted. Refunds will not be issued for lost, unused or partially used tickets. Services and hours of operation subject to change without notice. Management reserves all right.

myVEGAS reward vouchers must be presented and redeemed for physical tickets at Las Vegas Monorail Customer Service Ticketing Offices.

  • Reward Vouchers are valid only for redemption by the individual whose name is printed on the voucher. Must present government ID at time of redemption.
  • Reward Vouchers and Monorail tickets have no cash value and cannot be assigned or transferred, in whole or in part. Voucher can only be redeemed once. Voucher may not be redeemed outside the valid date stated on the voucher.
  • No refunds, credits, exchanges or cancellation of a voucher will be granted. Refunds will not be issued for lost, unused or partially used tickets. Services and hours of operation subject to change without notice. Management reserves all right.

Las Vegas Monorail tickets are good for one year from the date they are printed. You can find this date on the back of your ticket in the top, right-hand corner.

Tickets purchased online have a one year valid period for redemption unless otherwise noted on the eTICKET. The Single Ride Ticket loses its value after the ride has been taken.

Unlimited Day Passes are good for unlimited rides for the period listed. This period begins the first time you use the ticket at a faregate during operational hours and remains valid for the number of consecutive days, as printed on the ticket.  Each “day” equals a 24-hour period.

You may purchase monorail tickets online before your trip! Click here to purchase online.

Tickets may also be purchased at our customer service ticketing offices located at the following stations: MGM Grand Station, Bally’s/Paris Las Vegas Station, Flamingo/Caesar’s Palace Station, Harrah’s/The LINQ Station, Westgate Las Vegas Station and SLS Las Vegas Station. Customer Service Ticketing Offices accept cash and all major credit cards.

Tickets can also be purchased at our automated touch-screen ticket vending machines (TVMs) which are conveniently located at each Monorail station entrance. TVMs are also located inside the Monorail station resort properties and the Las Vegas Convention Center Central and South Halls. TVMs accept cash and all major credit cards. Maximum change is $20, given in $1 coins. Daily maximum purchase in TVMs is $175.

To enter the system, insert your ticket into the designated opening on the front of the fare gate. Look for the picture on the gate that indicates how to properly insert the ticket.

Once inserted, the ticket will return to you at the opening on top of the gate. Remove the ticket and the gate will open. An alarm will sound if you attempt to enter the gate without taking your ticket first. Once you enter through the gate, proceed to the platform for boarding.

The following are accepted as methods of payment:

  • Cash
  • Debit cards
  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • JCB
  • Mastercard
  • Visa

The system operates on a route approximately 4 miles long, from the SLS Station to the MGM Grand Station. View Static Map or Google Map.

View Route Map

Trains arrive approximately every 4-8 minutes depending on the number of trains in operation, which is set based on time of day, the day of the week and anticipated ridership levels. For the majority of the day, trains arrive every 5-6 minutes. Station announcements will notify you of the current schedule.

If you have reviewed these frequently asked questions and haven’t found your answer here, please call Customer Service at 702-699-8200 Monday through Friday, 8:00 am to 5:00 pm PST or email customerservice@lvmonorail.com. Outside of corporate business hours listed above, please contact 702-699-8222. We will do our best to get back to you as soon as possible! Most inquiries will receive a response by the next business day.