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SO MANY QUESTIONS… JUST AS MANY ANSWERS

Have a question about the Las Vegas Monorail? We’ve probably already answered it here!

Is the system wheelchair accessible?
Yes, the Monorail system is completely ADA compliant. Wheelchairs, walkers, mobility scooters and motorized scooters that assist those with a disability are permitted on the Monorail. All Monorail stations have accessible elevator service to all levels. There is level boarding from the platform to all trains. All Monorail cars have space to accommodate mobility vehicles. Passengers boarding are required to place them in the locked position for the duration of the ride. Properly harnessed and trained service animals accompanying persons with disabilities are permitted in Monorail stations and on trains.

Do children ride free?
Children five and under ride free and must be able to be carried through the fare gates, accompanied by an adult passenger who has a paid fare. Strollers are permitted. All Monorail stations have accessible elevator service to all levels. There is level boarding from the platform to all trains. The stroller must be placed in the locked position for the duration of the ride.

Assistance at the stations
The Monorail system has armed and unarmed security officers posted throughout the stations. In addition to providing safety and security, they are also happy to assist with purchasing tickets, entering the fare gates, providing assistance for passengers with limited mobility, helping with directions to destinations and answering any of your questions about traveling on the system.

Are there discounts?
Children five and under ride free and must be able to be carried through the fare gates, accompanied by an adult passenger who has a paid fare. Nevada residents can purchase a discounted single-ride ticket at any of our customer service booths. Follow us on social media for up-to-date promotions and giveaways. View ticket information to learn more.

Do you give refunds? / How can I request a refund?
Typically, we do not give refunds. However, situations can occur for which a refund may be considered, such as ticket machine errors, extended system delays, etc. Refund requests are evaluated on a case-by-case basis and must be requested within 45 days of ticket purchase. For more information on our refund policy, please click here.

The processing of refund claims can take 2-4 weeks.

Refunds are not given for bent, folded or damaged tickets; lost or stolen tickets; or partially used tickets.

Lost and Found
Contact the lost and found office by telephone at 702-733-9069. The office hours are 8 a.m. to 5 p.m. PST, Monday through Friday.

When calling, it would be helpful to know:
Description of lost item (color, brand, model number, etc.)
Location where item was lost (train number, station)
Date and time item was lost
Reference number (if a Lost Item Report was filed)

Ticket Types and Fares
We offer several fares to suit your travel needs.* Please note that not all passes are available at our ticketing vending machines (TVMs) and must be purchased at the Monorail Customer Service Booths located on all stations excluding the Las Vegas Convention Center Station. Customer Service Ticketing Offices are open daily from 10 a.m. to 6 p.m.

    • Single Ride Ticket $5
    • Unlimited 24-Hour Pass $12
    • Unlimited Two-Day Pass $22 (Available online, at eKiosks & Customer Service Booths)
    • Unlimited Three-Day Pass $28
    • Unlimited Four-Day Pass $36 (Available online and at Customer Service Booths)
    • Unlimited Five-Day Pass $43 (Available online and at Customer Service Booths)
    • Unlimited Seven-Day Pass $56 (Available online and at Customer Service Booths)

*online fares and station ticket prices may vary.

View Ticket Information

How do I redeem eTickets?

  • eTICKET(s) must be presented and redeemed for physical tickets at Las Vegas Monorail Customer Service Booths (open daily from 10am to 6pm) located at the following stations: MGM Grand (this station has 2 entrances; the ticketing offices are located at both station’s entrances, Bally’s/Paris, Flamingo, Harrah’s/The LINQ, Westgate Las Vegas, & SLS OR at the eTICKET kiosks located on all stations.
  • eTICKET(s) cannot be redeemed at Ticket Vending Machines.
  • eTICKET(s) are only valid for the ticket type shown. Once eTICKET(s) have been redeemed, the barcode and PIN code will become invalid.
  • eTICKET(s) must be redeemed within one year of purchase. Physical Las Vegas Monorail tickets are valid for one year from date of etTICKET redemption.
  • eTICKET(s) and Monorail tickets have no cash value and cannot be assigned or transferred, in whole or in part. eTICKET(s) may only be redeemed once. No refunds, credits, exchanges or cancellation of an eTICKET(s) will be granted. Refunds will not be issued for lost, unused or partially used tickets. Services and hours of operation subject to change without notice. Management reserves all rights. Children 5 and under ride FREE.

How do I redeem a voucher?

  • Vouchers must be presented and redeemed for physical tickets at Las Vegas Monorail Customer Service Ticketing Offices (open daily from 10am to 6pm) located at the following stations: MGM Grand (this station has 2 entrances; the ticketing offices are located near both station’s entrances, Bally’s/Paris, Flamingo, Harrah’s/The LINQ, Westgate Las Vegas, & SLS.
  • Vouchers are valid only for redemption by individual whose name is printed on voucher. Must present government ID at time of redemption.
  • Vouchers and Monorail tickets have no cash value and cannot be assigned or transferred, in whole or in part. Voucher can only be redeemed once. Voucher may not be redeemed outside the valid dates of travel as stated on the voucher.
  • No refunds, credits, exchanges or cancellation of a voucher will be granted. Refunds will not be issued for lost, unused or partially used tickets. Services and hours of operation subject to change without notice. Management reserves all right. Children 5 and under ride FREE.

How do I redeem a myVEGAS Reward?

  • myVEGAS reward vouchers must be presented and redeemed for physical tickets at Las Vegas Monorail Customer Service Ticketing Offices (open daily from 10am to 6pm) located at the following stations: MGM Grand (this station has 2 entrances; the ticketing offices are located near both station’s entrances, Bally’s/Paris, Flamingo, Harrah’s/The LINQ, Westgate Las Vegas, & SLS.
  • Reward Vouchers are valid only for redemption by individual whose name is printed on voucher. Must present government ID at time of redemption.
  • Reward Vouchers and Monorail tickets have no cash value and cannot be assigned or transferred, in whole or in part. Voucher can only be redeemed once. Voucher may not be redeemed outside the valid date stated on the voucher.
  • No refunds, credits, exchanges or cancellation of a voucher will be granted. Refunds will not be issued for lost, unused or partially used tickets. Services and hours of operation subject to change without notice. Management reserves all right. Children 5 and under ride FREE.

Do the tickets expire?
Las Vegas Monorail tickets are good for one year from the date they are printed (shown on ticket). Tickets purchased online have a one year valid period for redemption unless otherwise noted on eTICKET. The Single Ride Ticket loses its value after the ride is taken. Unlimited Day Passes are good for unlimited rides for the period listed. Valid period begins from first use at fare gate during operational hours and valid for the consecutive days, as printed on pass. Each “day” equals a 24-hour period.

Where do I purchase tickets?
You may purchase monorail tickets online before your trip, click here to purchase online, or at our customer service ticketing offices located at the following stations: MGM Grand Station, Bally’s/Paris Las Vegas Station, Flamingo/Caesar’s Palace Station, Harrah’s/The LINQ Station, Westgate Las Vegas Station and SLS Las Vegas Station. Customer Service Ticketing Offices accept cash and all major credit cards. Tickets can also be purchased at our automated touch-screen ticket vending machines (TVMs) that are conveniently located at each Monorail station entrance. TVMs are also located inside the Monorail station resort properties and the Las Vegas Convention Center Central and South Halls. TVMs accept cash and all major credit cards. Maximum change is $20, given in $1 coins. Daily maximum purchase in TVMs is $175.

How do I use the ticket(s) at the station fare gates?
To enter the system, insert your ticket into the designated opening on the front of the fare gate. Look for the picture on the gate that indicates how to properly insert the ticket. Once inserted, the ticket will return to you at the opening on top of the gate. Remove the ticket and the gate will open. An alarm will sound if you attempt to enter the gate without first taking your ticket. Once you enter through the gate, proceed to the platform for boarding.

What method of payment do the ticket vending machines (TVMs) accept?
The following are accepted as methods of payment:

  • Cash
  • Debit cards
  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • JCB
  • Mastercard
  • Visa

What is the route of the Las Vegas Monorail system?
The system operates on a route approximately 4 miles long, from theSLS Station to the MGM Grand Station.
View Static Map or Google Map

Where are the Monorail stations?

View Route Map

What is the schedule? / How often do trains arrive at the stations?
Trains arrive approximately every 4-9 minutes depending on the number of trains in operation, which is set based on time of day, day of week and anticipated ridership levels. For the majority of the day, trains arrive every 5-6 minutes. Station announcements notify you when the next train is due to arrive.

If you’ve reviewed these frequently asked questions and haven’t found your answer here or within the site itself, please call Customer Service at 702-699-8200 Monday through Friday, 7:30 a.m. to 4:30 p.m. PST or email contact[at]lvmonorail.com. Outside of corporate business hours listed above, please contact 702-699-8222. Most inquiries will receive a response by the next business day.