FAQ

So Many Questions… Just as Many Answers

Have a question about the Las Vegas Monorail? We’ve probably already answered it here!

Categories

  • Who owns and maintains the Las Vegas Monorail?

    The Las Vegas Monorail system is owned by the Las Vegas Convention and Visitors Authority (LVCVA). The sale became final December 9, 2021 as part of the organization’s larger effort to preserve and improve transportation and mobility within the resort destination.

  • How often do trains arrive at the stations?

    Trains arrive approximately every 4-8 minutes depending on the number of trains in operation, which is set based on time of day, the day of the week and anticipated ridership levels.

  • Where are the Las Vegas Monorail stations?

    View Route Map

  • What is the route of the Las Vegas Monorail system?

    The system operates on a route approximately 4 miles long, from the SAHARA Las Vegas Station to the MGM Grand Station. View Static Map or Google Map.

  • What method of payment do the ticket vending machines (TVMs) accept?

    The following are accepted as methods of payment:

    • Debit cards
    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • JCB
    • Mastercard
    • Visa

  • How do Mobile Tickets work? Where can I buy them?

    Mobile tickets can be purchased online at tix.lvmonorail.com/purchase before you arrive or at a ticket vending machine at the station.

    Before arriving: Purchase your tickets online at tix.lvmonorail.com/purchase. During checkout, you can choose to receive your ticket by email or text Message. Text delivery is only available for U.S. and Canadian phone numbers.

    At the station: You can purchase a mobile ticket from a ticket vending machine and have it sent straight to your mobile device. You can choose to print a ticket as well.

    Ready to ride? Pull up your mobile ticket on your phone and scan it at the fare gate.

  • How do I use the ticket(s) at the station fare gates?

    Using your ticket at the fare gate is easy.

    For paper tickets: Simply scan the ticket at the fare gate.

    For mobile tickets: Open your ticket on your mobile device and scan the QR code at the fare gate. Make sure your phone screen is bright enough for the scanner to read the code.

    Once your ticket is successfully scanned, the fare gate will open and you can proceed to the train platform.

    Using an Unlimited Day Pass? Be sure to use the same ticket each time you ride. If you first scan your mobile ticket from your digital wallet, you MUST continue using that same ticket from your digital wallet for the duration of your pass. Do not switch between different versions or copies of your ticket.

  • Where do I purchase Las Vegas Monorail tickets?

    Monorail tickets can be purchased online, prior to arriving in Las Vegas.

    Tickets may also be purchased at our Customer Service Booths located at the following stations: MGM Grand Station, Horseshoe/Paris Las Vegas Station, Flamingo/Caesar’s Palace Station, Harrah’s/The LINQ Station, Westgate Las Vegas Station, and SAHARA Las Vegas Station.

    Customer Service Booths accepts all major credit cards.

    Tickets can also be purchased at our automated touch-screen Ticket Vending Machines (TVMs), which are conveniently located at each Monorail station entrance.

  • Do Las Vegas Monorail tickets expire?

    Las Vegas Monorail tickets are good for one year from the date of purchase.

    Tickets purchased online have a one year valid period for redemption unless otherwise noted on the eTICKET. The One-Ride ticket loses its value after the ride has been taken.

    Unlimited Day Passes are good for unlimited rides for the period listed. This period begins the first time you use the ticket at a faregate during operational hours and remains valid for the number of consecutive days, as printed on the ticket.  Each “day” equals a 24-hour period.

  • How do I redeem a myVIP Reward?

    To redeem your myVIP reward, click the “redeem Here” button on your confirmation email and select your ticket type. If you have the BOGO offer, then you must select two tickets. Enter the redemption code (located at the top of the email) in the promo code field, click “Apply Code,” and proceed to checkout. Please complete ticket assignment by entering your name, phone number, and email address. Once your purchase is finalized, your tickets will be emailed to you.

    • Voucher can only be redeemed once. Voucher may not be redeemed outside the valid date stated on the voucher.
    • No refunds, credits, exchanges or cancellation of a voucher will be granted. Refunds will not be issued for lost, unused or partially used tickets. Services and hours of operation subject to change without notice. Management reserves all rights.
    • For questions or issues redeeming your myVIP reward, contact Playstudios support: https://playstudios.helpshift.com/

  • How do I redeem eTickets?

    Your eTicket can be scanned directly at Monorail faregates. Simply tap the QR code located on your eTicket at any entrance gate and begin your journey. You can also print your eTicket at home and scan at Monorail fare gates. Please note, eTicket(s) cannot be redeemed at Ticket Vending Machines. If you are experiencing issues with your mobile device or eTicket, please visit one of our Customer Service Booths.

    For more information, go to our Mobile Ticketing Page

    eTICKET(s) are only valid for the ticket type shown. Once eTICKET(s) have been redeemed, the barcode and PIN code will become invalid. eTICKET(s) must be redeemed within one year of purchase. Physical Las Vegas Monorail tickets are valid for one year from date of eTICKET redemption. eTICKET(s) and Monorail tickets have no cash value and cannot be assigned or transferred, in whole or in part. eTICKET(s) may only be redeemed once. No refunds, credits, exchanges or cancellation of an eTICKET(s) will be granted.

  • Lost and Found

    Contact the lost and found office by telephone at 702-699-8200. The office hours are Monday – Friday 8 am – 4:30 pm PST.

    • When calling, it would be helpful to know:
    • Description of lost item (color, brand, model number, etc.)
    • Location where item was lost (train number, station)
    • Date and time item was lost
    • Reference number (if a Lost Item Report was filed)

  • Are there discounts?

    Nevada residents can purchase a discounted one-ride ticket at any of our Customer Service Booths. View ticket information to learn more.

  • Assistance at the stations

    The Monorail system has security officers posted throughout the stations. In addition to providing safety and security, they are also happy to assist with purchasing tickets, entering the fare gates, providing assistance for passengers with limited mobility, helping with directions to destinations and answering any of your questions about traveling on the system!

  • Do children ride free?

    Children five and under ride free. Children must be carried through the fare gates, and accompanied by an adult passenger who has a paid fare. Strollers are welcome! All Monorail stations have accessible elevator service. There is level boarding from the platform to all trains. The stroller must be placed in the locked position for the duration of the ride.

  • Is the system wheelchair accessible?

    Yes, the Monorail system is wheelchair accessible and ADA compliant. Wheelchairs, walkers, mobility scooters and motorized scooters that assist those with a disability are welcome on the Monorail! All Monorail stations have accessible elevator service. There is level boarding from the platform to all trains and space to accommodate mobility vehicles on each car. Riding with a mobility vehicle? Please place them in the locked position for the duration of the ride. Properly harnessed and trained service animals accompanying persons with disabilities are also welcome in Monorail stations and on trains.

If you have reviewed these frequently asked questions and haven’t found your answer here, please call Customer Service at 702-699-8200 Monday through Friday, 8 am – 4:30 pm PST or email customerservice@lvmonorail.com. Outside of corporate business hours listed above, please contact 702-699-8299. We will do our best to get back to you as soon as possible. Most inquiries will receive a response by the next business day.