Customer Service
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Customer Service Information
The Las Vegas Monorail Company is dedicated to providing outstanding customer service to each and every rider. Customer Service may be reached via email at customerservice@lvmonorail.com.
Train Hours
Monday: 7 am – 12 midnight
Tuesday: 7 am – 2 am
Wednesday: 7 am – 2 am
Thursday: 7 am – 2 am
Friday: 7 am – 3 am
Saturday: 7 am – 3 am
Sunday: 7 am – 3 am
The hours listed above are the regularly scheduled operating hours, though there could be unplanned and unusual schedule changes. Any modifications, including early opening or later closing hours on event days, will be posted in advance on stations.
Customer Services Ticketing Offices
For your convenience, you’ll find friendly and knowledgeable customer service agents at all of our Customer Service Ticketing Offices. Guests can purchase regular, full-price paper tickets and receive more information about the Las Vegas Monorail and where it can take you. Our Ticketing Offices accept cash and all major credit cards.
Please note that Customer Service Ticketing Offices do not issue refunds. Discounts on unlimited-ride tickets are available for online purchase only and will not be available for paper ticket purchases at Customer Service Ticketing Offices.
Hours & Locations
The Las Vegas Monorail has customer service ticket offices at the following stations:
MGM Grand
(There are two customer service desks located in the Underground and the District)
Sunday – Thursday: 9 a.m. to 7 p.m.
Friday – Saturday: 9 a.m. to 9 p.m.
Horseshoe/Paris
10 a.m. to 6 p.m. daily
Flamingo/Caesars Palace
10 a.m. to 6 p.m. daily
Harrah’s/ The LINQ
Sunday – Thursday: 9 a.m. to 7 p.m.
Friday – Saturday: 9 a.m. to 9 p.m.
Westgate
Sunday – Thursday: 9 a.m. to 7 p.m.
Friday – Saturday: 9 a.m. to 9 p.m.
SAHARA Las Vegas
10 a.m. to 6 p.m. daily
*The Boingo Station at Las Vegas Convention Center does not have a customer service desk or office.
MODIFIED CUSTOMER SERVICE HOLIDAY HOURS
December 24, 2023: 10am – 5:30pm
December 25, 2023: 10am – 5:30pm **Horseshoe/Paris & Flamingo booths closed**
December 31, 2023: 9am – 11pm (MGM, Harrah’s/LINQ, Westgate), 10am – 11pm (Horseshoe/Paris, Flamingo, SAHARA)
Lost & Found
Phone: 702-699-8200
Hours: 8 a.m. to 5 p.m. Pacific Time, Monday through Friday
Administrative Office Hours
The Monorail’s administrative hours of operation are Monday through Friday, 8 a.m. to 5 p.m., PST.
Ticket Vending Machines
Las Vegas Monorail automated touch-screen ticket vending machines (TVMs) are available at all stations as well as several locations within the Monorail station resorts.
You may purchase Monorail regular, full-price paper tickets at one of the TVMs located at each station, at our customer service ticketing offices, or online. Mobile Tickets are not available at the Ticket Vending Machines (TVMs). TVMs only dispense paper tickets. To purchase Mobile Tickets, please visit tix.lvmonorail.com/purchase.
Please note online fares and station ticket prices may vary.
TVMs accept cash and all major credit cards. The maximum charge is $20, given in $1 coins. The daily maximum TVM purchase is $175.
Need Assistance?
Please press the button on the emergency telephone located near the fare gates and wait for an operator to answer your call. We’re here to assist with any malfunction or in the case of an emergency.
Refund Policy
Typically, we do not give refunds. However, situations can occur for which a refund may be considered, such as ticket machine errors, extended system delays, etc. Refunds are not given for bent, folded, or damaged tickets, lost or stolen tickets; or partially used tickets.
For more information on our refund policy, please click here.
For additional information, please call 702-699-8200 or 866-466-6672.