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Customer Service Information
The Las Vegas Monorail Company is dedicated to providing outstanding customer service to each and every rider. Customer Service may be reached via email at firstname.lastname@example.org.
Monday: 7 am – 12 midnight
Tuesday: 7 am – 2 am
Wednesday: 7 am – 2 am
Thursday: 7 am – 2 am
Friday: 7 am – 3 am
Saturday: 7 am – 3 am
Sunday: 7 am – 3 am
Customer Services Ticketing Offices
For your convenience, you’ll find friendly and knowledgeable customer service agents at all of our Customer Service Ticketing Offices. Guests can purchase tickets and receive more information about the Las Vegas Monorail and where it can take you. Our Ticketing Offices accept cash and all major credit cards.
Please note that Customer Service Ticketing Offices do not issue refunds. For refund requests, please see our refund policy.
Hours & Locations
The Las Vegas Monorail has customer service ticket offices at the following stations:
- Bally’s/Paris: 10 am – 6 pm
- Flamingo/Caesars Palace: 10 am – 6 pm
- Harrah’s/The LINQ: 10 am – 6 pm
- Westgate: 10 am – 6 pm
- SLS: 10 am – 6 pm
The Las Vegas Monorail also has two customer service ticket desks at MGM Grand (located in the Underground and the District):
- Sunday through Thursday: 9 am – 7 pm
- Friday & Saturday: 9 am – 9 pm
*The Las Vegas Convention Center Station does not have a customer service desk or office.
Lost & Found
Hours: 8 am – 5 pm Pacific Time, Monday through Friday
Corporate Office Hours
The Monorail’s corporate hours of operation are Monday through Friday, 8:00 am to 5:00 pm, PST.
Ticket Vending Machines
You may purchase Monorail tickets at one of the TVMs located at each station, at our customer service ticketing offices or online. Mobile Tickets are not available at the Ticket Vending Machines (TVMs). TVMs only dispense paper tickets. To purchase Mobile Tickets, please visit tix.lvmonorail.com/purchase.
Please note online fares and station ticket prices may vary.
TVMs accept cash and all major credit cards. The maximum change is $20, given in $1 coins. Daily maximum TVM purchase is $175.
Please press the button on the emergency telephone located near the fare gates and wait for an operator to answer your call. We’re here to assist with any malfunction, or in the case of an emergency.
Typically, we do not give refunds. However, situations can occur for which a refund may be considered, such as ticket machine errors, extended system delays, etc. Refunds are not given for bent, folded or damaged tickets, lost or stolen tickets; or partially used tickets.
For more information on our refund policy, please click here.