Customer Service
Customer Service Information
The Las Vegas Monorail is committed to providing exceptional service to every rider. Whether you need assistance before, during, or after your trip, our Customer Service team is here to help.
Customer Service may be reached via email at customerservice@lvmonorail.com.
Monorail Route Map
Customer Service Booths
For your convenience, you’ll find friendly and knowledgeable customer service agents at all of our Customer Service Booths. Riders can purchase regular, full-price paper tickets and receive more information about the Las Vegas Monorail and where it can take you. Our Ticketing Booths accepts all major credit and debit cards.
Customer Service Booth Location and Hours
The Las Vegas Monorail has Customer Service Booths at the following stations:*
MGM Grand Station
Sunday – Thursday: 9 am – 7 pm
Friday – Saturday: 9 am – 9 pm
(There are two customer service desks located in the Underground and the District)
Horseshoe/Paris Station
10 am – 6 pm daily
Flamingo/Caesars Palace Station
10 am – 6 pm daily
Harrah’s/ The LINQ Station
Sunday – Thursday: 9 am – 7 pm
Friday – Saturday: 9 am – 9 pm
Westgate Station
Sunday – Thursday: 9 am – 7 pm
Friday – Saturday: 9 am – 9 pm
SAHARA Las Vegas Station
10 am – 6 pm daily
*The Boingo Station at Las Vegas Convention Center does not have a Customer Service Booth.
Lost & Found
Phone: 702-699-8200
Monday – Friday: 8 am – 4:30 pm PST
Administrative Office Hours
Monday – Friday: 8 am – 4:30 pm PST
Train Hours
Monday: 7 am – 12 midnight
Tuesday – Thursday: 7 am – 2 am
Friday – Sunday: 7 am – 3 am
The hours listed above are the regularly scheduled operating hours, though there could be unplanned and unusual schedule changes. Any modifications, including early opening or later closing hours on event days, will be posted in advance on stations.
Need Assistance?
Please press the button on the emergency telephone located near the fare gates and wait for an operator to answer your call. We’re here to assist with any malfunction or in the case of an emergency.
Refund Policy
The Customer Service Booths do not issue refunds, and we do not issue refunds for unused Monorail tickets.
Situations can occur for which a refund may be considered, such as ticket machine errors, extended system delays, etc. Refunds are not given for tickets that are bent, folded, or damaged tickets; lost or stolen tickets; partially used tickets.
For more information on our refund policy, please click here.
You can also chat with our Customer Service team:
702-699-8200 or 866-466-6672.
