Refund Request Form 2018 (Adobe PDF file)
Thank you for purchasing Las Vegas Monorail tickets. While we do consider refunds on a case-by-case basis, please understand that we will not grant refunds for the following:
- Lost, stolen or damaged tickets
- Unused tickets
- Cancelled trip or plans
- Changed mind
Refund requests will only be considered within 45 days of ticket purchase. Please be aware that all refund requests may take up to 90 days to complete. Read the instructions below and download the refund request form. Fill out the information and submit the form and any related materials back to the Las Vegas Monorail via one of the following methods:
Where applicable, actual tickets must be included and sent by mail. For all other requests, tickets must be scanned and sent by email or copied and sent by fax. Receipts received at time of purchase may also be included; however, they serve only as support documentation and do not substitute for actual Monorail tickets. In the event a receipt is not available, you may send a copy of your bank statement showing the charge, with all personal and other information blacked out.
With requests concerning coupons, the original or a copy of the coupon must be emailed, faxed or mailed with your refund request form.
Refunds are granted to the customer in the same manner that they paid with. If you paid using credit or debit card, please include your credit or debit card number and expiration date to expedite your refund process.
Should you be traveling back to town within the upcoming year and prefer Monorail tickets to reimbursement, please indicate this preference in the “Brief Description of Incident” section of the form and include the dates of your planned visit. Monorail tickets are valid for one (1) year from the date they are printed/purchased.
If you have additional questions, please contact our office at 702-699-8200 during our office hours of 7:30 am – 4:30 pm, Pacific Time, Monday through Friday.
Please note: Requests received without the completed form and/or ticket documentation cannot be processed.