Monorail Safety Protocols

Opening May 27th, 2021

The Las Vegas Monorail is looking forward to welcoming back our guests to Las Vegas and aboard the Monorail system this summer! May 27th is fast approaching and we wanted to provide an update on some changes we’ve made while you’ve been away.

Since opening in 2004, the Monorail has carried approximately 90 million riders to their destinations throughout the resort corridor. Our dedication to both enhancing customers’ Las Vegas experience and ensuring the health and safety of all our riders and team members remain our top priorities. During our closure, our team has been working diligently to ensure the system is ready to serve our customers while observing the latest public health guidance.

When you return, you will find we have made some modifications to help keep you safe.  Our guidelines and safety measures have been developed in accordance with Centers for Disease Control (CDC) and Federal Transit Administration (FTA) guidelines, local public health information and state and local government guidelines, policy changes and mandates. We’ve provided some links at the bottom for your information. Additionally, we reviewed and considered protocols being undertaken by connected and nearby resorts and related facilities to ensure as much continuity and consistency of the customer experience as possible for you.

PASSENGER SAFETY MEASURES

  • Reduced touchpoints: Passengers are strongly encouraged
    to purchase electronic tickets in advance at
    tix.lvmonorail.com/purchase. Tickets can be downloaded to their mobile wallet and eliminate the need to use Ticket Vending Machines, customer service booths and paper tickets.
  • Hand sanitizer that contains at least 60% alcohol will be available at all Monorail stations.
  • Monorail passengers will be required to wear face masks.
  • Protective shields will be installed at all Monorail ticket desks.
  • Monorail passengers will be encouraged to practice social distancing.
  • The frequency of cleaning and disinfecting will be increased in all public spaces with an emphasis on frequent-contact surfaces, including ticket and vending machines, pay terminals, escalator and stair handrails, elevators and elevator buttons, platform benches and train interiors.
  • All cleaning products and cleaning and disinfecting protocols will comply with CDC and/or state and local guidance.
scan & go las vegas monorail mobile ticketing

 

TEAM MEMBER SAFETY MEASURES

 

  • All employees will undergo daily COVID-19 screenings.
  • Employees will practice social distancing as much as reasonably possible.
  • All employees and contractors will be required to wear appropriate PPE in both public and restricted areas of the system and worksites.
  • LVMC will actively encourage sick employees to stay home. Any employee who appears to have symptoms upon arrival at work or who becomes sick during the day will be immediately separated from other employees and passengers and sent home.
  • All employees and contractors will receive periodic training on PPE requirements and safety and sanitation protocols, including steps to reduce the spread of COVID-19, including appropriate handwashing, use of hand sanitizer and avoiding touching their faces.
  • All employees will receive training on how to report any presumed case of COVID-19 infection on property.
  • Employees and contractors will be encouraged to wash their hands frequently with soap and water for at least 20 seconds, especially after interaction with a member of the general public, performing or sanitizing activities such as wiping down tools and equipment, ticket vending machines, faregates, elevator buttons, escalator handrails, train interiors, benches or any other contact surface, or blowing their nose, coughing or sneezing.
  • Additionally, employees and contractors will be encouraged to use provided hand sanitizer that contains at least 60% alcohol at all work locations

CASE NOTIFICATION

  • If LVMC is alerted to a case of COVID-19 at its property, LVMC will work with local health authorities and take appropriate measures to protect passengers and employees. An additional cleaning and disinfecting of all affected areas will be immediately conducted.

ADDITIONAL RESOURCES