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Customer Service Information

The Las Vegas Monorail Company is dedicated to providing outstanding customer service to each and every rider. Customer Service may be reached via email at customerservice@lvmonorail.com.

Train Hours

Monday: 7 am – 12 midnight
Tuesday: 7 am – 2 am
Wednesday: 7 am – 2 am
Thursday: 7 am – 2 am
Friday: 7 am – 3 am
Saturday: 7 am – 3 am
Sunday: 7 am – 3 am

Customer Services Ticketing Offices

For your convenience, you’ll find friendly and knowledgeable customer service agents at all of our Customer Service Ticketing Offices. Guests can purchase tickets and receive more information about the Las Vegas Monorail and where it can take you. Our Ticketing Offices accept cash and all major credit cards.

Please note that Customer Service Ticketing Offices do not issue refunds. For refund requests, please see our refund policy.

Hours & Locations

The Las Vegas Monorail has customer service ticket offices at the following stations:

  • Bally’s/Paris: 10 am – 6 pm
  • Flamingo/Caesars Palace: 10 am – 6 pm
  • Harrah’s/The LINQ: 10 am – 6 pm
  • Westgate Las Vegas: 10 am – 6 pm (only open Friday-Sunday)
  • SLS: 10 am – 6 pm

The Las Vegas Monorail also has customer service ticket desks within the following properties:

  • MGM Grand and Westgate Las Vegas
  • Sunday through Thursday: 9 am – 7 pm
  • Friday & Saturday: 9 am – 9 pm

Lost & Found

Phone: 702-733-9069

Hours: 8 am – 5 pm Pacific Time, Monday through Friday

Corporate Office Hours

The Monorail’s corporate hours of operation are Monday through Friday, 7:30 am to 4:30 pm, PST.

Ticket Vending Machine

Las Vegas Monorail automated touch-screen ticket vending machines (TVMs) are available at all stations as well as several locations within the Monorail station resorts.

You may purchase Monorail tickets at one of the TVMs located at each station, at our customer service ticketing offices or online. Please note online fares and station ticket prices may vary.

View Ticket Information

TVMs accept cash and all major credit cards. The maximum change is $20, given in $1 coins. Daily maximum TVM purchase is $175.

Need Assistance?

Please press the button on the emergency telephone located near the fare gates and wait for an operator to answer your call. We’re here to assist with any malfunction, or in the case of an emergency.

Refund Policy

Typically, we do not give refunds. However, situations can occur for which a refund may be considered, such as ticket machine errors, extended system delays, etc. Refunds are not given for bent, folded or damaged tickets, lost or stolen tickets; or partially used tickets.

For more information on our refund policy, please click here.

For additional information, please call 702-699-8200 or 866-466-6672.

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