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Customer Service

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CUSTOMER SERVICE INFORMATION

The Las Vegas Monorail Company is dedicated to providing outstanding customer service to each and every rider.

Train Hours
The Monorail runs Monday 7 a.m. to 12 midnight PST., Tuesday through Thursday from 7 a.m. to 2 a.m., Friday through Sunday, the system operates from 7 a.m. to 3 a.m.

Customer Service Ticketing Offices Hours & Locations
Customer Service Ticketing Offices are located at the following stations: MGM Grand Station, Bally’s/Paris Las Vegas Station, Flamingo/Caesar’s Palace Station, Harrah’s/The LINQ Station, Westgate Las Vegas Station and The SLS Station. Hours of operations: daily from 10 a.m. to 6 p.m., Pacific Standard Time. If you need immediate assistance during Monorail operational hours, please call 702-699-8222.

*Please note that Customer Service Ticketing Offices do not issue refunds. For refund requests, please see our refund policy.

Lost & Found
Phone: (702) 733-9069
Hours: 8 a.m. – 5 p.m. Pacific Time, Mon. – Fri.

Corporate Office Hours
The Monorail’s corporate hours of operation are Monday through Friday, 7:30 a.m. to 4:30 p.m., PST.

Ticket Vending Machine Locations
Las Vegas Monorail automated touch-screen ticket vending machines (TVMs) are available at all stations as well as several locations within the Monorail station resorts.

TVM Order Information
No service fee when using credit or debit cards at TVMs.
TVMs accept cash and all major credit cards.
Maximum change is $20, given in $1 coins.
Daily maximum TVM purchase is $175.

Ticketing Problems at the Station
Any issue with a ticket malfunctioning at the fare gate or with the TVM can be addressed by pressing the button on the emergency telephone located near the fare gates. It is there to assist with ticket failure and all other emergencies. Please press the button and wait for an operator to answer your call.

Purchasing Tickets
You may purchase Monorail tickets at one of the TVMs located at each station, at our customer service ticketing offices or online. Please note online fares and station ticket prices may vary.

View Ticket Information

Refund Policy
Typically, we do not give refunds. However, situations can occur for which a refund may be considered, such as ticket machine errors, extended system delays, etc. Refund requests are evaluated on a case-by-case basis. For more information on our refund policy, please click here.

The processing of refund claims can take 2-4 weeks.

Refunds are not given for bent, folded or damaged tickets, lost or stolen tickets; or partially used tickets.

For additional information, please call 866-4-MONORAIL, 702-699-8200 or visit our Contact Page.

CUSTOMER SERVICE TICKETING OFFICES INFORMATION

For your convenience, you’ll find friendly and knowledgeable customer service agents at all of our Customer Service Ticketing Offices.

CUSTOMER SERVICE TICKETING OFFICES SERVICES

Monorail Information and Ticket Purchases
Visit our Customer Service Ticketing Offices to purchase tickets and for more information about the Las Vegas Monorail and where it can take you. For monorail ticket purchases, the Monorail Customer Service Ticketing Offices accept cash and all major credit cards.

Local Tickets
Nevada residents can purchase Monorail tickets at customer service booths. Must have valid Nevada driver’s license, State of Nevada government-issued I.D. or Nevada Sheriff’s Card. Local Fare is $1 per ride. Maximum purchase: two (2) tickets per person per day.

CUSTOMER SERVICE TICKETING OFFICES HOURS OF OPERATION

Daily, from 10 a.m. to 6 p.m.

CUSTOMER SERVICE TICKETING OFFICE LOCATIONS

The Customer Service Ticketing Offices are located near the ticket vending machines (TVMs) and fare gates at the following stations:

  • MGM Grand Station, both The Underground (Formerly Star Lane) and The District Entrances
  • Bally’s/Paris Las Vegas Station
  • Flamingo/Caesars Palace Station
  • Harrah’s/The LINQ Station
  • Westgate Las Vegas Station
  • SLS Las Vegas Station

No refunds or exchanges of tickets are rendered at the Customer Service Ticketing Offices. The Las Vegas Monorail is not responsible for lost or stolen tickets. Please click here for additional information on our refund policy.